Last Updated: [Oct 05, 2026]

At Apex Label and Packaging, we understand that customers may occasionally need to change or cancel an order. This policy explains how cancellation requests are handled for standard products and custom printing orders.

Cancellation eligibility depends on the type of product, order status, payment status, and whether production or fulfillment has already started.

1. Standard Product Cancellations

Customers who wish to cancel a standard product order should contact us as soon as possible after placing the order.

Cancellation requests may be accepted if the order has not yet been processed, packed, or dispatched.

Once an order has been dispatched, it may no longer be eligible for cancellation. Customers may instead need to follow the procedures outlined in our Returns & Refunds Policy, where applicable.

2. Custom Printing Order Cancellations

Custom labels, stickers, packaging boxes, and other personalized products are prepared according to individual customer requirements.

Cancellation requests for custom orders must be submitted as early as possible.

A custom order may be eligible for cancellation before artwork preparation, material procurement, or production begins, subject to the circumstances of the order.

Once work has started, cancellation may no longer be possible or may be subject to charges for work already completed and costs already incurred, where permitted by applicable law.

3. Orders Already in Production

Once a custom printing order enters production, it may not be possible to stop or reverse the manufacturing process.

This may include situations where:

• Artwork has been approved.

• Materials have been prepared or purchased.

• Printing or manufacturing has started.

• Custom products have been produced.

• The order has been packaged or prepared for dispatch.

If a cancellation request is received after production begins, we will review the order status and explain the available options and any applicable costs.

4. Artwork Approval and Design Changes

Customers are responsible for carefully reviewing artwork, dimensions, quantities, materials, colors, and other specifications before approving a custom order.

Once artwork or a production proof has been approved and production has started, changes may not be possible.

If a customer requests changes after approval, additional charges or production delays may apply depending on the work already completed.

We recommend checking all design details thoroughly before providing final approval.

5. Refunds for Cancelled Orders

If a cancellation request is approved, any eligible refund will be processed according to our Returns & Refunds Policy and applicable legal requirements.

The amount refunded may depend on the order status and any work or costs already incurred, where deductions are legally permitted.

Approved refunds will generally be issued through the original payment method where possible.

Refund processing times may vary depending on the payment provider or financial institution.

6. Orders That Cannot Be Cancelled

Cancellation requests may not be accepted for orders that have already been:

• Dispatched or handed over to the shipping provider.

• Fully manufactured or completed.

• Customized specifically according to approved customer specifications.

• Otherwise progressed beyond a stage where cancellation is reasonably possible.

These conditions do not affect any mandatory rights customers may have under applicable consumer protection laws.

7. How to Request an Order Cancellation

To request a cancellation, please contact our customer support team as soon as possible.

Include the following information:

• Full name.

• Order number.

• Email address used during checkout.

• Product or service ordered.

• Reason for cancellation.

Our team will review your request and confirm whether the order can be cancelled.

Please note that submitting a cancellation request does not automatically mean that the cancellation has been approved.

8. Changes to This Policy

We may update this Order Cancellation Policy from time to time to reflect changes in our business operations, order processing procedures, or applicable legal requirements.

Any updates will be published on this page with a revised “Last Updated” date.

9. Contact Us

If you have questions about cancelling an order or need assistance with an existing purchase, please contact us:

Business Name: Apex Label and Packaging
Email: contact@apexlabelandpackaging.com
Phone: (714) 794-0600
Business Address: 711 Medford Ctr PMB 238 Medford, OR 97504

Please include your order number when contacting us so we can review your request as quickly as possible.